Frequently Asked Questions
Have a question? Check out our most asked questions below.
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General
Do you provide any warranty?
Our dedication to ensuring your satisfaction doesn’t end when the project is completed—it’s just the beginning. With our comprehensive two-year warranty, we go above and beyond to provide you with peace of mind and protection against any unforeseen challenges that may arise. This warranty covers a wide range of potential issues, including but not limited to material and labor deficiencies, settling, shifting, cracked pavers, heaving, and any other project failures that could affect the integrity and aesthetics of your outdoor space. At Seal It Group, we understand that your outdoor project is an investment in your property, and we take that investment seriously. That’s why we stand behind our workmanship and are committed to rectifying any issues covered under our warranty promptly and efficiently. Our team of skilled professionals is equipped with the expertise and resources necessary to address any concerns and ensure that your project meets not only our high standards but also your expectations.
We believe in transparency and open communication every step of the way. Throughout the warranty period, you can count on us to be responsive to your needs and concerns, providing you with the support and assistance you need to maintain the beauty and functionality of your outdoor space. Your satisfaction is our top priority, and we are dedicated to delivering exceptional service and results that exceed your expectations. With Seal It Group, you can rest assured that your outdoor project is in good hands. Our commitment to quality, excellence, and customer satisfaction sets us apart, and we are honored to be your partner in enhancing the beauty and value of your property.
What is your payment structure?
– 10% payment required to start design process and book a date in our production calendar
– 40% payment required to order materials and commence project
– 35% payment required when approx. 75% – 80% of the project has been completed
– 15% final payment due upon full completion of work and after the project has been reviewed by the Contractor and Client to ensure 100% job satisfaction
Is your company licensed and insured?
Rest assured, our company carries $2 million in general liability insurance, and all our staff members are insured through WSIB, providing you with the peace of mind you deserve.
Do we need to obtain locates?
Yes. When conducting landscape construction that involves digging or excavation, it’s essential to obtain locates for gas, electrical, and other utilities to ensure safety and compliance with regulations. These locates help identify the underground infrastructure, such as gas lines, electrical cables, water pipes, and communication lines, to prevent accidental damage during the construction process. Our team will take care of the locate obtaining process on your behalf, so sit back and relax while we handle it!
How do you handle unexpected issues or delays?
We understand that unexpected issues or delays can occur during landscaping projects. Our approach is to communicate transparently with clients, keeping them informed about any challenges that arise and discussing potential solutions promptly. We have protocols in place to address unforeseen circumstances efficiently, whether it’s adjusting the timeline, reallocating resources, or finding alternative solutions to keep the project on track. Our goal is to minimize disruptions and ensure that the project is completed to the client’s satisfaction, even in the face of unexpected challenges.
What safety procedures do you have in place?
At Seal-It Group, safety is our top priority, and we are committed to ensuring the well-being of our team members, clients, and the community. We adhere to strict safety procedures and protocols at all times to minimize risks and prevent accidents. This includes providing ongoing safety training and education to our staff, conducting regular site inspections to identify and address potential hazards, and equipping our team with the necessary personal protective equipment (PPE) for their specific tasks. Additionally, we promote open communication and encourage all employees to report any safety concerns or incidents promptly. By prioritizing safety in every aspect of our operations, we strive to create a work environment that is safe, healthy, and conducive to success for everyone involved. Rest assured, our company carries $2 million in general liability insurance, and all our staff members are insured through WSIB, providing you with the peace of mind you deserve.
Paver Restoration & Sealing
How do you apply the sealer, do you roll it on or spray it?
At Seal-It, we apply all our commercial-grade sealers using a high pressurized spray system. This allows for an even application, enhanced look and long lasting finish. We avoid rolling on sealers as this method often leads to issues including unevenness, streak marks, and an overall messier job.
How will you keep the sealer off my curbs and freshly painted garage doors?
We use state-of-the-art masking technology which ensures the cleanest edge possible, keeping the sealer where it belongs. Rest assured with our mess-free guarantee!
How long will the sealer last?
We only use the highest quality commercial-grade materials. Along with this, we thoroughly clean surfaces and apply the necessary amount of coats to ensure a finish that will last between 1 and 2 years. Factors that might affect the longevity of the sealer are that which result from general wear and tear, such as excessive vehicle or foot traffic, and severe weather conditions.
Is the sealer slippery when wet?
No, and that is because all our sealers are applied with a heavy-duty mix of slip-resistant compound!
When is the best time of year to seal?
Generally, when it comes to seal coating, there is not really a specific temperature that is required, so long as the weather is over 10 degrees Celsius. That means anytime from Spring to Fall!
How often do you recommend sealing?
Regular sealing protects your investment and keeps your property looking great! Generally, you want to re-seal at least every 1 – 2 years to keep your surface in good shape. Avoid holding off for too many years, as eventually it could be too late with evidence of visible damage such as cracking and discolouration.
How much does it cost?
It varies. The cost of sealing depends on a variety of factors including:
Total square footage
The last time it was sealed (the severity of discolouration), which determines the amount of coats needed
How dirty is the surface and are there any stains that need to be removed?
Are there any repairs, minor OR major, required to be completed before sealing?
Although in some cases we may ballpark an estimate over the phone, in order to provide an accurate quote, a SIPS representative will have to visit your property to assess all of the above factors.
What kind of polymeric sand and sealer do you use?
At Seal It, we ensure to use the highest quality commercial grade products and materials available. That ensures us as certified applicators, to be able to stand behind our installation as well as the product used.
Will weeds grow through my pavers?
A quality polymeric sand installation can last anywhere from three to five years, depending on factors such as weather conditions, foot traffic, and maintenance practices. With our in-house maintenance services, including polymeric sand replacement and surface sealing every 2 to 3 years, weeds will be effectively prevented from growing through the pavers. This proactive approach ensures the long-term integrity and aesthetic appeal of your project, providing lasting satisfaction and peace of mind.
Do I need a permit for my project?
Typically, most residential landscape projects do not require a permit, so long as nothing structural such as a deck, pool or pavilion are being built. However, if permits are required, our team will ensure to handle the entire permit application and acquisition process.
How often should I seal my pavers?
We advise waiting at least 1 year after the initial paver installation to allow for the release of efflorescence before sealing. Following this period, regular sealing every 2 to 3 years is recommended to maintain the pavers’ integrity and appearance. You can rely on our in-house maintenance and sealing services to streamline this process and ensure optimal long-term performance for your project.
Why do my new pavers appear white in some spots?
These spots are known as efflorescence, which is a natural process where water-soluble salts present in materials like concrete, brick, or pavers migrate to the surface and form a white, powdery residue when the water evaporates. It commonly occurs during the curing process or when moisture interacts with the material, often appearing on the surface of newly installed pavers. Efflorescence is a common occurrence, and it typically diminishes naturally within about a year after installation as the salts leach out of the pavers.
Landscape Design & Build
What kind of designs do you offer?
We offer all kinds of designs, traditional and modern. Our team will work with you together to ensure we understand your vision and are able to bring it to life, by recommending stone, colour and layout options that will match the style of your home, personal taste and budget. We also offer 2D and 3D designs!
What brands do you use?
We use all of the major and most popular stone brands including Techo-Bloc, Unilock, Bestway, Permacon, Oaks, Rinox, Banas, Oakville Stone, StoneArch. Although we do recommend some over others, we may use whichever stone you prefer! By using the highest quality products, we are able to stand behind our installation, with a comprehensive warranty in place on all projects.
How long will my project take to complete?
The duration of landscape construction projects depends on factors like the size and complexity of the project, weather conditions, and the availability of materials. A small project might take a few days to complete, while larger projects could take several weeks.
What maintenance is required after project completion?
Regular maintenance is crucial to preserve the beauty and functionality of your landscape. This may include tasks such as watering, pruning, mulching, fertilizing, and seasonal cleanup, along with power-washing and specific routine maintenance. We’ll work closely with you to create a detailed maintenance plan tailored to your project’s specific needs, ensuring its sustained brilliance and minimizing the risk of premature aging or damage. Our goal is to provide peace of mind knowing that your investment will remain pristine for years to come.
What happens in the event of a change order?
During project execution, our structured change order procedure ensures clarity and accountability for any requested alterations. We document proposed changes, assess their impact on schedule and budget, and seek your approval before implementation. This transparent approach aligns modifications with your vision while minimizing disruptions to the project timeline and budget. Throughout the change order process, we prioritize open communication to keep you informed every step of the way, ensuring your satisfaction with the project’s progress and outcomes.
